kg99 Privacy Policy

kg99 ("we", "us", "our") operates the online gambling platform accessible at kg99.today, which is designed and maintained for players in the Bangladesh market. We understand that privacy is a fundamental concern for our users, and we are committed to handling your personal data with transparency, care, and integrity.

This Privacy Policy explains in plain English what personal information kg99 collects from you when you use our platform, how that information is used, with whom it may be shared, how long it is retained, and what rights you have regarding your own data. This Policy applies to all visitors, registered account holders, and active players on the kg99 platform, regardless of how they access the service — whether via desktop browser, mobile browser, or any kg99-branded application.

By creating a kg99 account or by continuing to use our platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood this Policy. This Privacy Policy should be read alongside our Terms & Conditions, which together form the full agreement governing your use of the kg99 platform.

kg99 collects personal data that is necessary to operate our platform, verify player identities, process payments, and comply with our legal and regulatory obligations. The categories of personal data we collect include the following:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health data except where expressly required for responsible gaming purposes (for example, where a player self-discloses a gambling problem in order to activate self-exclusion tools).

kg99 collects personal data through several channels depending on how you interact with our platform:

• Direct Submission: When you register a kg99 account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotion, you directly provide us with personal data including your name, contact details, and payment information.
• Automated Technical Collection: When you access the kg99 platform, our systems automatically collect technical data including your IP address, browser fingerprint, device identifiers, and session activity logs. This data is collected via server logs, session cookies, and analytics tools.
• Payment Processors: When you transact via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment processing partners share limited transaction confirmation data with us (such as transaction reference numbers, amounts, and masked account identifiers) to enable us to credit or debit your kg99 wallet accordingly.
• Third-Party Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share game session and outcome data with kg99 for purposes of account balance reconciliation, dispute resolution, and responsible gaming monitoring.
• KYC Verification Partners: Where kg99 uses a third-party identity verification service to assist with KYC checks, that partner may collect and process your identity documents on our behalf and return a verification result to us.

kg99 uses the personal data we collect for specific, defined purposes. We do not use your data in ways that are incompatible with the purposes listed below:

• Account Management: To create, maintain, and administer your kg99 player account, including processing your registration, verifying your identity, and enabling you to access all platform features.
• Payment Processing: To process deposits and withdrawals in Bangladeshi Taka via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), to reconcile transaction records, and to investigate and resolve payment disputes.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 18 years, that you are who you claim to be, and that your account and payment details are consistent and legitimate. KYC is a mandatory process for all kg99 players seeking to make withdrawals.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multiple account creation, and other forms of misconduct. kg99's risk and compliance systems process technical and behavioural data to identify patterns associated with prohibited conduct.
• Responsible Gaming: To monitor player activity for indicators of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to ensure compliance with our Responsible Gaming Policy.
• Customer Support: To respond to your support enquiries, complaints, and feedback; to resolve disputes relating to bets, payments, or account activity; and to maintain records of our communications with you.
• Platform Improvement: To analyse usage data and session behaviour in aggregate to improve the design, functionality, and content of the kg99 platform, and to optimise the user experience for players in Bangladesh.
• Marketing Communications: Where you have opted in to receive promotional communications, to send you information about kg99 bonuses, free bets, seasonal promotions (such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh offers), and platform updates. You may opt out of marketing communications at any time by contacting [email protected].
• Legal Compliance: To comply with any applicable legal obligations, regulatory requirements, or lawful requests from competent authorities.

kg99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity data, contact data, financial data, and account data is necessary for the performance of the contract between you and kg99 — specifically, to operate your account and deliver the services described in our Terms & Conditions. Without this processing, kg99 cannot provide you with platform access, accept deposits, or pay out winnings.
• Legal Obligation: Certain processing activities — including KYC identity verification and transaction record-keeping — are carried out to comply with legal obligations applicable to kg99 as a platform operator, including anti-money laundering (AML) obligations and age verification requirements.
• Legitimate Interests: Processing of technical data and usage data for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of kg99's legitimate interest in operating a safe, fair, and secure platform. These interests are balanced against and do not override your privacy rights.
• Consent: Where processing is based on your consent — for example, sending you marketing communications or using non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent to marketing will not affect your ability to use the kg99 platform.

kg99 does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the relevant purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and their underlying banking and processing partners receive the transaction data necessary to execute your deposit or withdrawal. These providers are bound by their own privacy and data security obligations.
• Identity Verification Partners: Where a third-party KYC verification service is engaged, your identity documents and personal data required for verification are shared with that partner solely for the purpose of completing the verification check.
• Third-Party Game Providers: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive your account session data necessary to deliver game content and calculate outcomes. These providers operate under their own data protection frameworks.
• IT & Platform Service Providers: Hosting providers, cloud infrastructure partners, cybersecurity vendors, and analytics service providers that support the technical operation of the kg99 platform may process personal data on our behalf as data processors, subject to strict contractual data protection obligations.
• Legal and Regulatory Authorities: Where required by law or by a lawful order from a competent authority, kg99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts. kg99 will notify affected players of such disclosures where it is legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of kg99's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance where required by applicable law.

kg99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your active account relationship with kg99, and for a minimum period of 5 years following permanent account closure, to comply with anti-money laundering record-keeping obligations and to defend against any legal claims arising from your account activity.
• Transaction and Financial Data: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC Documents: Copies of identity verification documents (NID, passport, etc.) are retained for a minimum of 5 years following account closure or the completion of the relevant verification check, whichever is later.
• Customer Support Communications: Retained for 3 years from the date of each communication, to enable reference in the event of subsequent related disputes or enquiries.
• Usage and Technical Data: Retained in identifiable form for up to 24 months, after which it may be anonymised and retained in aggregate form for platform analytics purposes without a defined expiry date.
• Marketing Preferences: Retained until you withdraw consent or request deletion, whichever occurs first. Records of consent and withdrawal are retained for 3 years to demonstrate compliance.

When the applicable retention period expires, personal data is securely deleted or anonymised in accordance with kg99's internal data lifecycle management procedures.

kg99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the kg99 platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that your login credentials, personal information, and financial data cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plain text. kg99 uses a robust one-way cryptographic hashing algorithm (bcrypt) to store password hashes only, meaning that even internal staff cannot access your password.
• Access Controls: Access to personal data stored on kg99 systems is restricted on a strict need-to-know basis. Staff members are granted data access permissions only to the extent required by their specific job functions, and all access is logged and auditable.
• Fraud and Anomaly Detection: kg99's risk systems continuously monitor account activity and transaction patterns for anomalies consistent with unauthorised access, account takeover, or fraudulent conduct. Suspicious activity triggers automated alerts and manual investigation.
• Infrastructure Security: kg99's platform infrastructure is hosted in secure data centres with physical access controls, fire suppression, redundant power, and network-level security protections including firewalls and DDoS mitigation.
• Data Minimisation: kg99 collects and retains only the personal data that is genuinely necessary for the purposes described in this Policy. We do not collect data speculatively or retain data beyond applicable retention periods.

The kg99 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain session state across page loads, and to collect analytical information about how players use the site. The types of cookies used on kg99 are as follows:

Most web browsers allow you to manage cookie preferences through the browser settings menu. You may choose to block or delete non-essential cookies at any time; however, blocking strictly necessary cookies will prevent the kg99 platform from functioning correctly and you will not be able to log in to or use your account.

As a kg99 player, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. We will respond within 5 business days.

Please note that some rights are subject to limitations. For example, the right to erasure does not apply where kg99 is required to retain data to comply with legal obligations (such as AML record-keeping requirements). Where we are unable to fulfil a request in full, we will explain the reason clearly in our response.

The kg99 platform is strictly an 18+ service. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. Our registration process requires users to confirm that they are aged 18 or above, and all accounts are subject to age verification as part of our KYC process.

If kg99 becomes aware that personal data has been collected from a person under 18 years of age, we will take immediate steps to close the associated account, delete the relevant personal data, and void any associated transactions or winnings in accordance with our Terms & Conditions.

kg99 reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this Policy, the revised version will be published on this page with an updated effective date. For changes that significantly affect how we process your personal data or your rights in relation to that data, we will endeavour to notify registered players by email to the address on file, although this notification is not guaranteed in all circumstances.

Your continued use of the kg99 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should stop using the kg99 platform and may request account closure in accordance with the account termination provisions in our Terms & Conditions. We recommend reviewing this page periodically so that you remain informed about how kg99 handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data kg99 holds about you, please contact our support team. We are available 24 hours a day, 7 days a week.