At kg99, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress or harm. We provide practical tools and clear guidance to help every player on our Bangladesh platform stay in control of their gaming activity at all times.
kg99 is one of the most trusted online gambling platforms available to players across Bangladesh — and that trust is built on more than just great games. It is built on the understanding that responsible gaming is not a checkbox. It is a genuine, ongoing commitment to the well-being of every person who uses our platform.
For the vast majority of players, gambling is a recreational activity — something to enjoy during a BPL match or a casual evening on the slots. But we also know that for a small number of individuals, gambling can become problematic. kg99's responsible gaming programme is designed to give every player the awareness, the tools, and the support they need to keep things in balance.
This page outlines the measures kg99 has put in place, explains how to use our responsible gaming tools, describes the warning signs of problem gambling, and tells you exactly how to reach us if you need help. We encourage all players — regardless of how they currently feel about their gambling — to read and bookmark this page.
kg99 provides a full suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team directly.
Set a daily, weekly, or monthly cap on how much you deposit into your kg99 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising a limit requires a 7-day cooling-off period to prevent impulsive increases.
Define how long you are allowed to remain logged in to kg99 per session. When your time limit is reached, the platform will display a notification and prompt you to end your session. This tool helps break extended play cycles that can form without conscious awareness.
If you feel you need a short break from gambling, the kg99 time-out feature allows you to suspend your account for a defined period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be cancelled early.
For players who feel they need a longer break, kg99 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. A self-excluded account is immediately locked. Permanent self-exclusion cannot be reversed. To self-exclude, contact our support team at [email protected].
Enable periodic on-screen reminders that display how long you have been playing in your current session and how much you have wagered and won or lost. Reality checks appear at 30-minute or 60-minute intervals, giving you regular prompts to assess whether you want to continue playing.
Set a ceiling on how much you are willing to lose within a given day, week, or month. When your loss limit is reached, your account automatically restricts further play for that period. This tool ensures that even in an unfavourable run, your total losses remain within the boundary you chose when your judgment was clear.
Activating any of kg99's responsible gaming features takes only a few minutes. All tools are available immediately upon request — you do not need to explain or justify your reasons. Your well-being comes first.
Important: Protective measures such as time-out and self-exclusion take effect immediately and cannot be reversed before the period expires. Please make your selection carefully.
Visit the kg99 platform and log in using your registered username and password. If you are unable to log in and need help activating a responsible gaming tool urgently, contact our support team directly at [email protected] — we can act on your behalf.
Once logged in, open your account profile and select the "Responsible Gaming" or "Player Safety" section. This area contains all available tools including deposit limits, session limits, time-out, loss limits, and reality checks.
Select the tool you wish to activate. For limit-based tools, enter the monetary amount (in BDT) or time duration. For time-out and self-exclusion, select the duration. Review your choice carefully before confirming — some actions cannot be undone.
Confirm your selection. kg99's system will apply the restriction to your account immediately. You will receive a confirmation notification. Deposit limit reductions and all protective features take effect the moment you confirm.
If at any point you experience difficulty activating a tool, or if you need to escalate to a full account closure or permanent self-exclusion, email our support team at [email protected]. Our team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays.
kg99 operates a strict 18+ policy. No person under the age of 18 years is permitted to register an account, make a deposit, or participate in any form of gambling activity on our platform. This is a non-negotiable rule and a fundamental pillar of our responsible gaming commitment.
All new kg99 accounts are subject to identity verification as part of our Know Your Customer (KYC) process. You will be required to submit a valid form of government-issued identification — such as your National Identity Card (NID), passport, or driving licence — to confirm both your identity and your age. Accounts that fail to complete KYC verification within the required timeframe will have their withdrawal capabilities suspended until verification is complete.
If kg99 has reasonable grounds to suspect that an account holder may be under 18, we reserve the right to suspend the account immediately and withhold any funds pending full age verification. Any account found to belong to a person under 18 will be permanently closed and all funds returned to the originating payment method.
Parent or Guardian? If you believe a minor in your household may have accessed the kg99 platform, contact us immediately at [email protected]. We will investigate and take appropriate action without delay. We strongly recommend using device-level parental controls to prevent minors from accessing gambling websites.
We recommend that households with children take the following steps to prevent access to gambling content online:
Problem gambling can develop gradually. Many people do not realise their gambling has become an issue until it has already caused significant harm. The following questions are adapted from internationally recognised self-assessment tools used by gambling support organisations.
Read through the checklist honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to speak with our support team or seek professional help from a gambling counselling service.
This self-assessment is not a clinical diagnosis. It is a starting point for honest self-reflection. If you have any concerns about your gambling habits, please reach out to us or a professional support organisation.
Seeking help for a gambling problem is a sign of strength, not weakness. kg99 will support you fully in accessing the help and tools you need — without judgement and without delay.
Email our responsible gaming team at [email protected] at any time. We are available 24/7. State that you are requesting responsible gaming assistance and we will prioritise your case. We can activate self-exclusion, close your account, or apply any requested limit immediately.
If you feel you can no longer control your gambling safely, request immediate self-exclusion by emailing [email protected]. We will lock your account within 5 minutes of receiving your request. You may choose a fixed-term exclusion (6 months to 3 years) or a permanent, irreversible closure.
Sometimes the most important first step is telling someone you trust — a family member, a close friend, or a community leader — that you are struggling. Isolation often makes problem gambling worse. Sharing the burden can provide immediate relief and open the door to practical support.
Gambling disorder is a recognised condition that responds well to professional treatment, including cognitive-behavioural therapy (CBT) and structured counselling programmes. We encourage players experiencing serious gambling-related harm to seek guidance from a qualified mental health professional or counsellor in Bangladesh.
Our responsible gaming support team is reachable around the clock. When you contact us regarding a gambling concern, your request is treated with complete confidentiality and handled by a trained member of our player welfare team.
These are the commitments that guide every decision kg99 makes about player safety and responsible gaming.
Every feature, policy, and process at kg99 is evaluated against the question: does this protect and respect our players? Player welfare is not a marketing claim — it is the foundation of how we operate.
kg99 publishes complete information about odds, house edges, bonus terms, and responsible gaming tools. We do not hide information that players need to make informed decisions about their gambling.
When a player requests a responsible gaming tool — whether a deposit limit, time-out, or self-exclusion — kg99 acts immediately. We do not delay protective measures or create friction that discourages players from protecting themselves.
kg99 does not send promotional offers to players who have activated responsible gaming tools, requested self-exclusion, or displayed patterns consistent with problem gambling. Marketing to vulnerable players is strictly prohibited in our internal policies.
Age verification is mandatory for all accounts. kg99 does not allow any exceptions, extensions, or workarounds to the 18+ requirement. Protecting young people from exposure to gambling is one of our highest and most absolute responsibilities.
kg99 regularly reviews its responsible gaming programme against best-practice standards in the global online gambling industry. We are committed to improving our tools, expanding our support resources, and raising the bar for player protection in the Bangladesh market.
kg99 is here to make sure your gambling experience in Bangladesh stays fun, safe, and within your limits. Explore our platform with confidence — and remember our support team is always one email away.